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Privacy Policy

Last updated: October 2, 2025

1. Who We Are

GG Hostel is operated by Monkey Holidays SL (CIF: B75975516), located at Avda. Gabriel Roca, 28, 07014 Palma, Spain.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.

For any questions about this policy or to exercise your rights, contact us at: hola@gghostel.com

2. Information We Collect

2.1 Contact Form Submissions

When you submit our contact form, we collect:

  • Your name
  • Email address
  • Phone number (if provided)
  • Message content
  • Date and time of submission

Purpose: To respond to your inquiries and provide customer support.

Legal basis: Your consent and our legitimate interest in responding to communications.

Storage: Contact form data is stored in Webflow and sent to our email system. We retain this information for up to 2 years unless you request deletion or we need to keep it longer for legal purposes.

2.2 Booking Information

When you click our booking widget or booking links, you are redirected to CloudBeds, our third-party booking platform. CloudBeds processes all booking information, payments (via Stripe), and related personal data.

We do not collect or store your booking or payment information directly.

For information about how CloudBeds handles your data, please review their privacy policy: CloudBeds Privacy Policy

2.3 Website Analytics

We use Google Analytics to understand how visitors use our website. This service collects:

  • IP address (anonymized)
  • Pages visited
  • Time spent on pages
  • Browser and device information
  • Approximate geographic location

Purpose: To improve our website performance and user experience.

Legal basis: Your consent (via cookie banner) and our legitimate interest in website optimization.

Data retention: Analytics data is retained for 26 months (Google's default retention period).

For more information, see Google's privacy policy: Google Privacy Policy

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries via our contact form
  • Facilitate bookings through CloudBeds
  • Improve our website and services
  • Comply with legal obligations

We do not:

  • Send marketing emails or newsletters
  • Share your information with third parties for their marketing purposes
  • Sell your personal data

4. Third-Party Services

We use the following third-party services that may process your data:

Third-Party Services - GG Hostel
Third-Party Services - GG Hostel

5. Cookies

Our website uses cookies to function properly and improve your experience. For detailed information about the cookies we use and how to manage them, please see our separate Cookie Policy

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time (for consent-based processing)

To exercise your rights, contact us at: hola@gghostel.com

We will respond to your request within one month. If we need more time, we will inform you and explain why.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no internet transmission is 100% secure. We cannot guarantee absolute security but take data protection seriously.

Our website uses SSL encryption to protect data transmitted through our contact forms.

8. International Data Transfers

Some of our third-party service providers (such as Google) may transfer your data outside the European Economic Area (EEA). When this happens, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Privacy Shield certification (where applicable)
  • Adequate data protection frameworks

9. Age Restrictions

GG Hostel only accepts bookings from individuals 18 years of age or older. We do not knowingly collect personal information from minors under 18. If you are under 18, please do not submit any personal information through our website.

If we discover we have collected information from a minor, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically.

11. Contact Us & Complaints

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Monkey Holidays SL

Avda. Gabriel Roca, 28.

07014 Palma, Spain

Email: hola@gghostel.com

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with your local data protection authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD): www.aepd.es

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